TURNING THE MSP MODEL UPSIDE DOWN
Many IT Support service providers use a tiered approach, where you must first work with a help desk person (sometimes called Level 1) and then escalate up the chain until you eventually find someone who can solve your problem. It takes so much time, and it can be so frustrating. Wouldn’t you rather start at the top? Wouldn’t you rather have someone at your fingertips, who can solve it the first time, every time?
iuvo Technologies only hires rock-star IT Support professionals who possess the perfect blend of people skills and advanced technical experience. Each member of our team is customer-service obsessed, and acts as a trusted advisor and member of your extended team. Whether on-site or off, our senior consultants work with you and your people to understand the immediate needs of your business, solve them, and then create and implement technology strategies that turn your infrastructure into a competitive advantage for your business.
Have a lot of different technologies? Need one particular technology supported more than the others and cannot justify hiring a full-time person to cover each? Or perhaps can’t find the expertise you need in one person to cover it all? No worries. iuvo Technologies has experts in nearly every technology, and each team member is compelled to help the other, so we can pull people in at any time to address whatever your need are today, and tomorrow.
Know-how, automation, process and people skills. It’s how iuvo Technologies consultants ensure that IT Support is done right. Did your business encounter a strange application problem that may come up again? No problem. We’ll automate a fix through our remote management and automation platform. What about the problem that didn’t appear at your organization? Guess what? We already had a fix for it, and we rolled it out before you even knew it existed. We know that you’d prefer to hear about the latest vulnerability on the news, rather than hearing about it first hand from your personnel. We feel the same way.
iuvo has three easy ways to support your IT needs
IT Project Implementation
iuvo works with you to do any level of IT infrastructure projects. On a high level, we can turn IT Chaos to Clarity, but more specifically we have the skills to orchestrate successful data or technology migrations, company relocations, complete infrastructure implementations, business continuity, cloud or SaaS implementations or generally helping customers with IT solutions with specific business goals.
iuvo supports you in the way your business needs. We have flexible, yet consistent ways to deliver service to you, whether you need onsite support, remote support, after-hours support or projects, we have ways to ensure all of your business needs are met with success. Iuvo can provide IT support, device monitoring, quarterly business reviews and more.
Complete Managed Services
iuvo provides proactive infrastructure management that will provide day to day operations for all of your business’ devices under this contract for a fixed fee. Complete Managed Services includes all that your business needs to keep your computers, servers and networks working 24×7. Each managed item is monitored, patched and supported by the iuvo our consultants and the iuvo proactive managed platform.