Many IT Support service providers use a tiered approach, where you must first work with a help desk consultant (sometimes called Level 1) and then escalate your ticket until you eventually find someone who can solve your problem. It takes so much time, and it can be so frustrating. Wouldn’t you rather start at the top? Wouldn’t you rather have someone at your fingertips, who can solve it the first time, every time?
iuvo Technologies only hires rock-star IT Support professionals who possess the perfect blend of people skills and advanced technical experience. Each member of our team is customer-service obsessed, and acts as a trusted advisor and member of your extended team. Whether on-site or off, our senior IT services consultants work with you and your people to understand the immediate needs of your business, solve them, and then create and implement technology strategies that turn your infrastructure into a competitive advantage for your business.
Does your organization operate using a lot of different technologies? Is there one particular technology that requires more support than the others, but you can't justify hiring a full-time person to cover it? Perhaps you can’t find the expertise you need in one person to cover all of your various IT components? No worries. iuvo Technologies has experts in nearly every technology, and each team member is compelled to help the other, so we can pull people in at any time to address whatever your needs are today, and tomorrow.
The iuvo Technologies consultants ensure that IT Support is done right by employing a combination of know-how, automation, process, and people skills. Has your business encountered a strange application problem that may come up again? No problem. We’ll automate a “set it and forget it” fix through our remote management and automation platform. What about a problem that someone else has and isn’t even on your radar yet? Guess what? We already have a fix for it, and we rolled it out before you even knew it existed. We know that you’d prefer to hear about the latest vulnerability on the news, rather than hearing about it first hand from your personnel. We feel the same way.
iuvo Technologies works with you to do any level of IT infrastructure projects. On a high level, we can transform IT Chaos to Clarity, but more specifically we have the skills to orchestrate successful data or technology migrations, company relocations, complete infrastructure implementations, business continuity, cloud or SaaS implementations, or generally help customers with IT solutions with specific business goals.
The IT professionals at iuvo Technologies supports you in the way your unique business needs. We have flexible, yet consistent, ways to deliver IT service to you, whether you need onsite support, remote support, after-hours support, or project planning and implementations. Additionally, we can provide IT support, device monitoring, quarterly business reviews, and more.
iuvo Technologies provides proactive infrastructure management that will handle day to day IT operations for all of your business’ devices for a fixed fee. Complete Managed Services includes everything that your business needs to keep your computers, servers, and networks working 24×7. Each managed device is monitored, patched, and supported by our expert IT service consultants and the iuvo Technologies proactive managed platform.